FAQ

All storage rooms, except the 1 m³ boxes, are between 2.50 and 3 metres high. You can therefore stack a lot vertically.

The halls are heated so that a base temperature is always maintained and frost protection is guaranteed.

Our storage rooms are ventilated to protect your belongings.

You usually need less space than expected. As a rule of thumb, 10 % of the living area you are storing corresponds to the right storage room size. On our website you will also find illustrations of how to store.

For safety reasons, there is no electricity in the storage rooms themselves. However, if you urgently need a power connection, we can provide one with a long-term contract from 6 months. Simply create a request.

Our entire halls are equipped with spotlights, providing enough light in every area. If you need more light, please create a request via our ticket system.

Almost all doors are 1 m wide, single-leaf doors. Double-leaf doors (2 m wide) are usually available from the 10–15 m² category. You can see the door dimensions in the booking process or in your customer portal contract.

Yes. Basically, no items may be stored that are easily flammable or particularly fire-promoting. Items that could cause odour nuisance or health-hazardous emissions are also prohibited. Some examples:

• Perishable food (only canned goods are storable)
• Fuels, heating fuels and lubricants
• Paints, varnishes and solvents
• Explosives (e.g. fireworks, propellants, ammunition)
• Pressurised gases
• Weapons
• Old tyres
• Combustion engines (including outboard motors, mopeds, etc.)
• Unpackaged clothing (especially fur coats)
• Living creatures of any kind
• Drugs and narcotics
• Chemicals and radioactive materials
• Toxic waste
• Special waste of any kind
• Prohibited substances and objects, as well as unlawfully acquired items

You can only store food that is non-perishable and tightly sealed. Perishable food or already opened packaging is prohibited, even if you may be removing items regularly!

Yes, we provide free roll and pallet trolleys. You will find them in the lobby, where they must also be returned after use.

Yes, our multi-storey buildings have goods and passenger lifts.

We do not rent vehicles ourselves, but we work with Carl&Carla.de. Depending on your booking, we provide you with a voucher code, request it when completing your booking or later via ticket. Enter the code when booking on carlundcarla.de.

Yes. No minimum term with the Flex plan, no deposit. Book for 12 months and save 12 %.

Go to your customer account, select the active contract and choose "End contract". You indicate whether the box is empty and clean, and you will then receive a credit for the remaining period. If you need help, reach us via ticket.

The Flex plan can be cancelled daily, you can cancel at any time. Long-term plans automatically convert to Flex plans after the chosen period and are then also cancellable daily.

Flex is perfect if you do not want to commit: 2 weeks or 2 years, cancellable daily. The long-term plan runs for the chosen period and can only be cancelled after that; in return, we offer you a better price.

Yes. You can change your contract to another storage room at any time, provided the desired category has availability. Simply contact us via ticket.

Yes. When booking, rent for 4 weeks is due in advance. As soon as you cancel, you receive a credit for the unused period, you only pay for the time you actually used the box.

Yes. If you find another provider offering a better price with the same conditions, send us the offer, we will make a counteroffer. Simply contact us via ticket.

BookaBox is accessible 24/7. You can store and retrieve whenever you have time, you always have access to your storage room via the app.

Staff are not always on site. However, you can reach us at any time via the ticket system or by phone, we will get back to you as soon as possible.

At checkout you choose between various payment methods: credit card, PayPal, SEPA direct debit and more.

If you save your payment method, the rent is debited automatically, you do not have to worry about anything. You can add it later in your customer account under "Payment methods".

Yes, 2,000 EUR basic cover is always included. You can choose more cover (up to 10,000 EUR) optionally at checkout, from 4.90 EUR/month.

Yes. Our buildings are monitored 24/7 with AI cameras, well lit, and only authorised persons have access: the entrance doors open exclusively via the app with an active contract. In your customer account, you can see when your box was opened. We only open your box in case of danger, and never without informing you first.

Yes, the app is your key replacement: open the door via the app, no key, no code. You can also see your customer account there including contracts and invoices.

Immediately: your box is accessible with contract conclusion, rental start and payment. You can book spontaneously and start storing on the same day.

Yes, with our parcel service, your box becomes a parcel receiving point. Depending on the plan, you have fixed quotas available. You can see the details in the booking process and in your customer account.

Everything runs through your customer portal or the BookaBox app: open your contract and choose "Add co-tenant" to grant someone else access, or manage it directly under Co-tenants.

By default, only the contract holder has access. You decide yourself whether to grant a co-tenant temporary or permanent access. We can access boxes too, but only in urgent cases, for example a safety risk, never without informing you first, since it remains your private property.

Yes. Create a co-tenant in your customer portal or in the app under your contract and grant them temporary or unlimited access.

Yes. Book a no-obligation viewing appointment for your chosen location, pick a date and time slot yourself, so you can see the box before you decide.