FAQ

All storage units, except for the 1m³ storage boxes, are between 2.50 and 3 meters high, so a lot can be stored at a height.

The halls are heated so that a basic temperature can always be maintained and frost protection is provided.

Our storage rooms are ventilated to protect your belongings.

You usually need less space than expected. The general rule is that 10% of the area to be stored corresponds to the appropriate size of the storage room. 

​You can also find illustrations of how to store on our storage rooms website.

For safety reasons, there is no electricity in the storage rooms themselves. However, if you urgently need a power connection for your business, for example, we can provide you with a connection with a subscription tariff of 6 months or more.

Simply create a request for this.

Our entire hall is equipped with spotlights, which means there is enough light in every area and you don't end up in the dark in your storage room.

If you need more light, please create a request via our ticketsystem.​

Almost all doors are 1m wide, single leaf doors. There are also double-leaf doors. These are usually available from the 10-15m² category and 2m wide. You can see the door dimensions in the booking process or in the customer portal in your contract.

Almost all doors are 1m wide, single leaf doors. There are also double-leaf doors. These are usually available from the 10-15m² category and 2m wide. You can see the door dimensions in the booking process or in the customer portal in your contract.

Yes. In principle, no items that are highly flammable or particularly fire-promoting may be stored. In addition, goods that may cause unpleasant odors or emissions that are harmful to health may not be stored. Some examples:

• Perishable foods (only canned foods can be stored)
• Fuel and lubricants
• Paints, varnishes and solvents
• Explosives (e.g. fireworks, propellants, ammunition)
• pressurized gases
  
• Weapons
• Old tires
• Combustion engines (not even outboard engines, mopeds, etc.)
• Unpackaged clothing (especially fur coats)
• Living creatures of all kinds
• Drugs and addictive substances
• Chemicals and radioactive materials
• Toxic waste materials
• Hazardous waste of all kinds
• Prohibited substances and items as well as items acquired unlawfully

You can only store food that is non-perishable and tightly sealed. However, perishable food or already opened packaging is prohibited, even though you may be outsourcing regularly!

Yes, we provide free trolleys and pallet trucks. You can find these in the lobby, where they must be put down again after use.

Yes, there are freight and passenger elevators in our multi-story buildings.

We do not have a vehicle rental service ourselves. But we work with Carl&Carla.de. You'll definitely find what you're looking for there. Depending on your booking, we can also provide you with a voucher code.

Have a look here:

Information about Carl&Carla
carlundcarla.de

Depending on your booking, we have the option of providing you with a voucher code for aCarl&Carla.de van.

You can request this when completing your booking. It will be sent to you by email including instructions. If you did not request the code when booking, you can contact us via the ticketsystem. ​

You book the relevant van withCarl&Carla.de and enter the code there when booking.

Have a look here:

Information about Carl&Carla
carlundcarla.de

You can easily manage your contract in the app or online. To change your storage period, you can cancel your storage space at any time with our flexi tariff or cancel it before your move-in date. You then simply book a new storage space with your desired move-in date.

If only the move-in date changes, you can change this in your customer account before the contract begins. Just change the start date.

Our flexi tariff can be canceled daily. So you can cancel spontaneously.

The long-term tariffs automatically change to Flexi tariffs after the selected term and can then be canceled on a daily basis. The long-term tariffs can only be canceled after the selected term.

Yes, if you need a different size, you can change your contract to a different storage space at any time, provided storage is available in the desired category.

Simply contact us via the ticketsystem. ​

The Flexi tariff is perfect for tenants who don't want to commit and don't know exactly how long the storage space will be needed. You can store it for 2 weeks or 2 years or longer. The contract can be canceled on any day.

The long-term tariff runs for the selected term and can only be canceled afterwards. We will accommodate you in terms of price. Perfect if you definitely need the storage for a certain period of time.

When booking, the rent is due 4 weeks in advance. As soon as you cancel, a credit will be created for the unused period and the money will be refunded.

You only pay for the period in which you use the box!

Your box will be accessible to you immediately after the contract has been concluded and payment has been made. So you can book spontaneously and store it on the same day!  

Go to the current contract in your customer account and select “End contract”. You then have to indicate whether the box is emptied and clean and you will then receive a credit for the remaining period.

If you get stuck, you can reach us via the ticketsystem.​

BookaBox.comis accessible to you 24/7. You can store and unload whenever you have time. You can access your storage space at any time via the app.

Employees are not always available on site. You can reach us at any time via the ticketsystemor by telephone. We will then get in touch with you as quickly as possible!

You can reach us at any time using the ticketsystem. You create a ticket with your question or concern, receive a confirmation email and we will get back to you as quickly as possible!

You can choose between different payment methods.

Credit cards, PayPal, SEPA direct debit mandate or many others. You can determine this yourself when checking out.

You have the option to save the payment method you use. Then the rent will be deducted automatically and you don't have to worry about it.

If you would like to add the payment method later, you can do this in your customer account under payment methods.

We ask you to enter your payment method so that we can be sure that we receive the rent on time. Thank you!

Yes. If you find another provider who offers you a better price with the same conditions, you can send us the offer and we will make a counteroffer.

Simply contact us via the ticketsystem.​

Yes. Our buildings are under video surveillance 24/7 with AI cameras to protect you and your storage.

In addition, the building is well lit, and only authorized persons are allowed access. The entrance doors can only be opened via the app, and there must be a contract for this.

We have the ability to control when doors were opened and by whom. Of course, we only check this if it is necessary.

You can also see in your customer account when your box was opened. Of course, we will only open your box if there is danger and not without informing you beforehand.

Yes. The app works as a key replacement. You can use the app to open the doors and view your customer account including contracts and invoices.

With the app we avoid key chaos and save a lot of paper.

You can carry out all administrative steps via your customer portal or in the BookaBox.com app.

Go to Create co-tenant under your contract to grant access to another person.

In principle, the person who owns the rental agreement has access to the storage space. However, you can decide for yourself whether you want to set up temporary access for third parties. We also generally have the opportunity to access the warehouses. Of course, we don't just do this, but only in urgent cases, for example when there is a danger. Otherwise, we will of course not access your storage space, as it is your private property.

You can create a co-tenant at any time and give him/her temporary or unlimited access. In addition to creating a co-tenant, you also have the option of setting up temporary access for third parties.

Yes. We understand that you may have doubts as to whether our storage units are a perfect fit for your needs. That's why we offer test access. You can tour your warehouse to make sure it offers exactly what you are looking for.

Simply create a viewing appointment in your customer portal or let us know. We will create a non-binding offer and activate your viewing!